Overview of Services

Service Process

1. Your service request will be handled directly by one of our team members.
2. You will receive a service ID under which your request will be reliably tracked.
3. If your case is covered under warranty, our Service team will of course handle it at no additional cost. If your test bench is no longer under warranty, further processing will require either a service hour package or a customized repair quote.

Once the service is commissioned, you will receive an order confi rmation, and your request will be processed
without delay. Upon completion of the service, we can provide you with a brief service report
upon request. If necessary, our specialized departments will also update your technical documentation to
ensure your records remain current. For further information or service inquiries, our customer service team
is always happy to assist you.