Service & Support

HORIBA FuelCon Evaluator test stations are complex technical systems, operating in a wide parameter range. For this reason, HORIBA FuelCon offers its customers tailored support packages that are realized by our Service department with experienced engineers.

Your service request is received directly by an employee of Service. You will receive a Service ID under which the request will be processed. In case of warranty the task is directly processed by the Service. If the test station is already out of warranty, you need to buy a service hour package or a repair quote. In this case, please contact the responsible sales engineer.

After ordering the service, you will receive an order confirmation and your service request will be processed by the Service. Upon completion of service you will receive a short report (if requested). If necessary, changes in the documentation are made by our engineering departments to keep all documents up to date.