Ser­vice & Sup­port

Overview of Services

HORIBA FuelCon Evaluator test stations are complex technical systems, operating in a wide parameter range. For this reason, HORIBA FuelCon offers its customers tailored support packages that are realized by our Service department with experienced engineers.

Service Process

  1. Your service request is immediately recorded by a service representative.
  2. You will receive a service ID under which your request will be further processed.
  3. In the case of a warranty, the service department handles your request directly.
    If the test bench is already out of warranty, a service hours package or a repair quote is required for processing. In this case, please contact your responsible sales engineer directly.

After accepting the offer, you will receive an order confirmation and your service request will be further processed by the service department. Upon completion of the service task, you will receive a brief report upon request. If applicable, any changes will be updated in the documentation by our specialized departments to ensure all records remain current.

Our Services at a Glance

You can reach the service department at:
Service Number:  +49 39203 964 463
Service Email:     service.hfc(at)horiba(dot)com

Contact us and benefit from our expertise!

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Data Protection

Note on Data Protection

We process the personal data collected here (first name, last name, company, invoice address, phone number and e-mail address) exclusively to answer your request. The data storage and processing takes place electronically and only for the purpose of processing the request. Further information can also be found in our Privacy Policy.

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