Overview of Services

Service Process

1. Your service request is immediately recorded by a service representative.
2. You will receive a service ID under which your request will be further processed.
3. In the case of a warranty, the service department handles your request directly.
   If the test bench is already out of warranty, a service hours package or a repair quote is required for processing. In this case, please contact your responsible sales engineer directly.

After accepting the offer, you will receive an order confirmation and your service request will be further processed by the service department. Upon completion of the service task, you will receive a brief report upon request. If applicable, any changes will be updated in the documentation by our specialized departments to ensure all records remain current.